Terms & Conditions


Terms & Conditions

  • “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
  • Visa and Master Card payment can be accepted in UAE Dirhams.
  • We will not trade with or provide any services to OFAC and sanctioned countries.
  • Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
  • Cardholder must retain a copy of transaction records and Merchant policies and rules.
  • User is responsible for maintaining the confidentiality of his account.
  • This website is owned and operated by AlTair Passenger Transport LLC.


AlTair Passenger Transport LLC may amend the terms and conditions, provided a notice to this effect is displayed on this webpage. Amendments take effect once made. Your regular browsing of the website following the introduction of those amendments will be understood as endorsements of those amendments. You shall visit this page regularly to check the terms and conditions.

Limitation of Liability

In no event will AlTair Passenger Transport LLC be liable for any incidental, indirect, special, punitive, exemplary, or consequential damages, arising out of your use of or inability to use the site, including without limitation, loss of revenue or anticipated profits, loss of good will, loss of business, loss of data, computer failure or malfunction or any other damages.

Required Conduct

You agree to access and use this site only for lawful purposes, and that you are fully aware of all laws, statutes, rules and regulations pertaining to your use of the site.

By accessing the site, you agree that you will NOT:

  • Use the logo of AlTair and/or content of its website without a prior consent from AlTair and/or adopting the proper course of action set for this practice.
  • Use the site to commit a crime or encourage others to engage in any conduct, which would constitute a criminal offense or give rise to civil liability.
  • Use the site to impersonate other parties or entities
  • Use the site to upload any content that contains a software virus
  • Alter, damage or delete any content posted on this site
  • Disrupt the normal flow of communication in anyway
  • Claim a relationship with or represent any business, associations, or other organizations with which you are not authorized to claim such a relationship or represent
  • Post or transmit any unsolicited advertising, promotional materials, or other forms of solicitation

General Terms and Conditions of Transport

Whenever a passenger transport is booked using AlTair Passenger Transport LLC (hereinafter referred to as the provider), the following terms and conditions shall apply;

Booking Details

The passenger (hereinafter referred to as the user) is informed that he/she is required to provide certain booking details to the service provider, as otherwise the right to refuse transport applies. In particular this includes the following data:

  • The number of passengers to be transported, including children
  • The number of pieces of luggage to be transported
  • Any bulky luggage such golf luggage, cycling kits etc
  • Child seats are supplied by the provider with an additional cost
  • The user is required to attend the agreed place at the agreed time after receiving the binding booking confirmation
  • Any booking changes shall be reported to the service provider without delay, additional costs shall be included for late re-scheduling
  • Should the service provider be unable to carry out the trip booked due to events of force majeure, the Provider reserves the right to engage a substitute driver with an equivalent substitute vehicle to carry out the transport. The user shall be notified thereof by a renewed confirmation.

Prices, Fees and Terms of Payment

  • The fixed price shall not cover any costs caused by the USER and incurred as a result of route changes prompted by the USER (in particular, extending the distance travelled), additional waiting times or any other extra costs or services such as additional parking fees, additional luggage and ‘via’ trips (additional collections/stops en route). If a booking is changed after the defined time limits, additional costs may be incurred (particularly in the event of route changes, ‘via’ trips and changes in pick-up times.
  • The waiting time fees set by the PROVIDER shall be charged after the waiting time included in the fare (depending on the place of pick-up and booking class) has passed. In the event of non-attendance without prior cancellation, the PROVIDER may charge the full fare to the USER.

Credit/Debit Card Payment

If you are under 18 or are not using your own credit/debit card to pay for the booking, you must ask the permission of the credit/debit card holder before entering the payment details. By clicking the “Pay Now” or relevant, you are confirming that you have obtained the express prior permission of the credit/debit card holder.

Cancellation and Refund Policies

AlTair Passenger Transport LLC is committed to providing exceptional service in a timely manner. Unfortunately, when a customer cancels without giving enough notice, it prevents another customer from being served. No shows and late cancellation have an impact on the service quality and also may cause losses for the PROVIDER. For these reasons, the PROVIDER has implemented cancellation and refund policies that will be strictly observed.

  • The USER booking is complete when the PROVIDER receives the full payment. Payments can be made online, bank transfer or in person. The PROVIDER does not reserve the booking without payment. An online confirmation email will be sent to the USER at the time of booking and payment. This email will serve as the confirmation of booking.
  • Cancellation requests may be submitted by message, email or phone. Please note that refunds will be processed in the original form of payment.
  • The time limit for cancellation is 48 hours before the scheduled departure time for standard bookings, cancellation is free of charge prior to the time limit for cancellation. After the time limit for cancellation has passed, the full fare for the booking will be charged in the event of a cancellation.
  • The time limit for rescheduling is 24 hours before the scheduled departure time for standard bookings. Rescheduling is free of charge prior to the time limit for re-scheduling. After the time limit for rescheduling has passed, the full fare for the booking will be charged in the event of a rescheduling.
  • No extra costs will be charged for any changes in the travel time due to the late departure or arrival of a plane or bus. The USER shall notify the PROVIDER such delays without delay.

Exceptional Situations

  • If an inevitable event occurs (e.g., the vehicle stops working etc.), the PROVIDER reserves the right to use the next best replacement vehicle.
  • In these exceptional situations, the PROVIDER also reserves the right to cancel bookings. Any charges already paid shall be refunded in this case. No claim for damages and no further claims shall exist.

Legal Validity of Versions in Other Languages

The document is subject to United Arab Emirates Law and shall be interpreted in accordance with U.A.E law. It is issued in English.

Rate Chart

Sl NoVehicle TypePrice Starts From Minimum Rental
1Lexus ES 300AED 100.005 hours
2Toyota Previa/Honda Odyssey Kia CarnivalAED 100.005 hours
3Audi A6 Kia CarnivalAED 120.005 hours
4BMW 5 Series/Mercedes E ClassAED 140.005 hours
5BMW 7 SeriesAED 200.005 hours
6Mercedes S ClassAED 300.005 hours
7Cadillac EscaladeAED 250.005 hours
8Mercedes V ClassAED 200.005 hours
9GMC YukonAED 200.005 hours
10Rolls Royce GhostAED 1,000.005 hours
11Rolls Royce PhantomAED 1,200.005 hours
12Mercedes S Class 2022AED 500.005 hours
13Mercedes SprinterAED 250.005 hours
14Toyota HiaceAED 100.005 hours